Closedata

Privacy Policy

Last updated: 16 March 2026

This website is operated by Closedata Lda, and its affiliates ("Closedata", "we", "us", or "our") who respect the privacy of visitors to its websites. This Privacy Policy (also "Policy") governs the manner in which Closedata collects, uses, maintains and discloses Personal Data collected through closedata.co, app.closedata.co and any subdomains of this website ("Websites") or any products and services offered by Closedata ("Personal Data").

This Policy applies to interactions we have with you via our websites, applications and other products and services including events, where you otherwise contact us and where we otherwise display or link to this Policy ("Services") or in the course of our receipt of products or services from you or your employer. Please note that some privacy rights and obligations may differ in certain locations based on applicable local data protection laws.

Please read this Privacy Policy carefully to understand our policies and practices regarding the Personal Data we maintain and process, and how we will treat such Personal Data. If you do not agree with our policies and practices, you should not use our Services. By accessing or using our Services, you agree to this Privacy Policy.

We have provided this Privacy Policy to ensure that those who provide Personal Data to us and whose Personal Data we obtain from other sources understand what Personal Data we may collect and hold about them, what we may use it for and how we keep it safe. You may have legal rights to access the Personal Data that we hold about you and to control how we use it which are also explained in this Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, please contact us through the channels available on our website.

This Privacy Policy is in addition to any other legally binding agreement between you and Closedata that may govern your privacy or use of Closedata products and Services. To the extent any such agreement is in writing and conflicts with this Privacy Policy, the terms of such written agreement will govern.

1. Who We Are and How to Contact Us

Closedata is a market intelligence and AI-powered sales copilot platform, headquartered in Portugal and operating from Europe. We help sales and investment teams identify and prioritize their best opportunities.

We regularly review our compliance with this Privacy Policy. Questions, comments, requests or complaints regarding this Privacy Policy or the Websites are welcomed and can be submitted through the contact channels available on our website.

Depending on the jurisdiction in which you live, or in which your data is processed, you are also entitled to make a complaint to a competent authority with responsibility for matters relating to data protection. While you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact such an authority.

2. What Personal Data We May Collect and Why

a) Personal Data that you provide to us

As part of our Services, you may provide certain information to us, such as your contact details, user credentials, and employment information. You may for example fill out an online form to register to use our Services, such as to attend an event, to request a free trial or demo, or to receive product information or reports through our website. In doing so, you may provide your:

• Name and email address
• Company name, role and department
• Mailing address and phone number
• Login credentials
• Billing information (when applicable)
• Information sent in the context of support, commercial requests or onboarding

You may also provide us with your business card information or other contact information as you conduct business with us. You may visit our Websites anonymously without disclosing any Personal Data. You can also refuse to provide Personal Data, although it may prevent you from engaging in certain website-related activities.

We use this Personal Data to:

• Respond to your customer service requests, inquiries or questions
• Operate and provide you with our Services
• Create and manage user accounts
• Market products and services to you that we believe may be of interest
• Where you opt-in to our mailing list, send company news, updates, and related product or service information (you may unsubscribe at any time via the link in each email or by contacting us)
• Manage and administer our business
• Review and improve our products and services
• Comply with legal and contractual obligations

Legal basis: contractual performance, legitimate interest and/or consent. You have the right to withdraw your consent at any time.

b) Personal Data that we collect automatically

We may collect information automatically from your device, including information regarding how you use our Services. Where required by law, we will obtain your consent before placing any cookies on your device that are not strictly necessary.

Information we may collect automatically includes:

• Login events (when, how and for how long you log into and use certain Services)
• IP address, device make, model and operating system
• Browser type and language
• Geographic location (e.g., country or city level)
• Unique device identification number
• "Click stream" data, pages, screens, functions and links accessed

We use this Personal Data to:

• Enhance our understanding of usage of our Services (analytics)
• Improve the quality and relevance of our Services
• Develop and update our Services
• Offer support and help resolve technical issues
• Customer services, such as evaluating training needs
• Satisfy requests from corporate customers regarding entitlement to and use of our Services
• Deliver tailored information on our Services that may be of interest to you
• Identify unauthorized use or distribution of our Services
• Review or update pricing and for billing purposes

Legal basis: legitimate interest, performance of a contract, or consent. You have the right to withdraw your consent at any time.

c) Personal Data from other sources

Where we work with other businesses, they may collect Personal Data about you which they may share with us. For example:

• Your employer may provide us with Personal Data about you in providing licensing and account information or registering you for events
• Marketing partners that refer you to us
• Publicly available data from company websites, press releases, registration offices and other public domain sources

The data collected from such sources may contain basic information related to your employment such as name, title, position, company department and country, as well as contact information (work phone number, work email address, and personal email address if publicly available).

We use this Personal Data to:

• Present the Personal Data in connection with the legal entity connected to the data subject
• Statistical analyses on companies based on pseudonymized or anonymized data
• Fulfill obligations based on the law and orders of the authorities
• Validate business accounts

Legal basis: legitimate interest to lawfully operate our business and maintain our Services, in accordance with applicable legislation. This processing is confined to individuals who occupy public positions, and Personal Data that is either publicly accessible or pertinent to the public interest.

3. Your Rights

In compliance with applicable privacy laws (including the GDPR), Closedata provides specific rights for individuals including the right to:

• Request information about whether and which Personal Data is processed by us and access your Personal Data, including the right to receive a copy
• Demand that inaccurate Personal Data is rectified or any incomplete Personal Data is completed
• Request deletion of your Personal Data when there is no longer a valid basis or justified reason for processing, or if the data has been processed unlawfully (note: we cannot delete data where there are compelling, legally defined reasons for retention)
• Request the restriction of processing, for instance if you contest the accuracy of the data or if the data has been processed unlawfully but you oppose deletion
• Object to the processing of your Personal Data when based on a legitimate interest and you have a personal reason related to your particular situation (you always have the right to object to processing for direct marketing purposes)
• Complain to a supervisory authority if you believe the processing violates applicable legislation
• Obtain any available information as to the source of your Personal Data where it was not collected directly from you
• Know about the existence of automated decision-making, including profiling, and object to such decisions
• Receive your Personal Data in a structured, commonly used, and machine-readable format (data portability)
• Withdraw your consent at any time (this does not affect the lawfulness of processing based on consent before its withdrawal)

To exercise your rights, please contact us through the channels available on our website. The request must be sufficiently specific to allow us to verify your identity. We will inform you if we are unable to comply with some aspects of your request.

4. Sharing Your Personal Data with Other Parties

When necessary, we may share your Personal Data with:

• Companies that are part of Closedata's group
• Service providers including professional advisers (lawyers, auditors, accountants, insurers)
• Financial institutions providing finance to us
• Product content providers and business partners
• Any organization that arranges your access to our products or Services
• Analytics and search engine providers that assist us in improving our Website

(collectively, "Authorized Parties") to the extent needed for provision of our Services.

Sharing within Closedata

For general business purposes, reporting, management approvals, shared systems, system maintenance, data hosting, and dealing with queries. Access is limited and granted only on a need-to-know basis.

Sharing with customers

Users and customers of our Services may have access to Personal Data in relation to the companies they search for, where such data is available in the Services. All such Personal Data is freely accessible in the public domain. When customers export or receive data, they become data controllers and their own privacy notice applies.

Other sharing

We may also share your Personal Data with third parties where:

• We sell or buy any business or assets
• We take advice from professional advisors
• We are under a legal duty to disclose or share your data
• We need to protect the rights, property, or safety of our customers, ourselves or others

Third-party security

All third-party service providers are required to implement appropriate security measures. We do not allow them to use your Personal Data for their own purposes, only for specified purposes and in accordance with our instructions.

Third-party websites

Our Websites may contain links to third-party websites. We are not responsible for the privacy practices of any third party. Browsing such websites is subject to their own terms and policies.

We never sell personal data.

5. Cookies

Our Websites may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to be alerted when cookies are being sent. If you do so, note that some parts of our Websites may not function properly.

We use essential cookies for operation and optional cookies (analytics, marketing) only with consent. You can manage your preferences through the cookie banner available on the website.

6. How We Protect and Store Your Personal Data

Closedata applies data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data. The security measures we take include:

• Limiting the number of people who have physical access to our database servers
• Installing and maintaining up-to-date security system features to minimize the risk of unauthorized access
• Only storing your Personal Data on our secure servers, or in other secure locations, including cloud storage
• Keeping paper records to a minimum
• Encryption in transit and at rest
• Role-based restricted access
• Monitoring and prevention of unauthorized access
• Requiring third parties to respect the security of your data and to treat it in accordance with the law

Please remember:

• You are responsible for keeping your passwords secure. Please do not share your passwords with anyone.
• No data transmission over the Internet can be guaranteed to be completely secure. While we do our best to protect your Personal Data, we cannot always guarantee the security of any information that you transmit to us. You send us Personal Data at your own risk.

7. How Long Do We Keep Your Personal Data

We keep your Personal Data for only as long as we actually need it. This may take into account laws or regulatory requirements which may necessitate retention, and whether we are or could potentially be in dispute with each other or a third party. When such need or requirements no longer exist, Personal Data will be deleted.

Data you provide us

We retain this data for as long as it serves the purposes for which it was collected, for example the term of your or your company's contract with us, and for longer periods only if required by law. Data used in direct marketing shall be stored as long as you have not opted out from our mailing list.

Data collected automatically

We retain this data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We regularly review the relevance of this data to ensure it is not kept longer than necessary. Data collected for corporate customer purposes will be retained for the duration of our contract plus an additional period as necessary to comply with legal requirements.

Data from other sources

Data collected from open and public sources will be stored only as long as and to the extent necessary to provide timely and accurate information as part of our Service. Personal Data will be deleted once no longer needed. We conduct regular automatic and manual updates to our database to ensure data is not kept for an unreasonable period after being deleted from the original source.

For further details please contact us through the channels available on our website.

8. Children

Protecting the privacy of the very young is especially important. We do not collect or maintain information on our Websites from those we actually know are under the age of 13, nor is any part of our Websites targeted to attract anyone under 13. We request that all visitors under 13 not disclose or provide any personally identifiable data. If we discover that a child under 13 has provided us with personally identifiable data, we will delete that data from our records.

9. International Transfers

Closedata operates from Europe and Portugal. Personal Data collected in one country may be processed in another country, except where prohibited by law. Your Personal Data may be transferred to and stored at a jurisdiction other than your own.

We seek to ensure appropriate safeguards are in place in relation to international transfers of Personal Data to provide adequate levels of protection. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Where we transfer your Personal Data from within the UK or the EEA to a third party outside of the UK or EEA, we utilize standard contractual clauses provided by the European Commission.

We will only make such transfer if:

• The country ensures an adequate level of protection (as determined by the European Commission and/or the UK Information Commissioner's Office); or
• We have put in place appropriate safeguards, such as an appropriate contract with the recipient; and the transfer is necessary for one of the reasons specified in applicable data protection legislation; or
• You clearly consent to the transfer.

10. Changes to This Privacy Policy

Closedata has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Data we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

The most recent version will always be available at closedata.co/privacy.

11. Fees

In general, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances, in accordance with applicable laws.